Is my credit card information secure and private?
Impact Northwest takes every precaution to protect our donors’ information. When donors submit sensitive information via the Web site, your information is protected both online and offline. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols. Committed to the protection and privacy for all of our users, it is the policy of Impact Northwest to continually enhance our fraud protection systems and our other processes to fight identity theft. In addition to maintaining privacy and security controls over information you share with us, Impact Northwest works to accurately process your contribution information. If you have any questions, please contact Lester Thompson, Chief Financial Officer, at firstname.lastname@example.org or (503) 988-6000 ext. 226.
My donation was denied. Why?
If your donation failed after completing the transaction, it is likely that information provided, such as the credit card identification number did not match exactly with what is on file at your bank.
Can I cancel a donation?
You may need to cancel a donation. Here’s how: Please contact Barbara Robertson at email@example.com (503) 988-6887 ext. 238. For quickest assistance, please have the details of your transaction ready when you contact us.
Can I select which program I’d like my donation to support?
Yes. If you are interested in supporting a specific program, such as our services for seniors, please enter the name or a description of that program in the field marked “Item.” If you’d like to learn more about our range of services, please contact Barbara Robertson, at firstname.lastname@example.org or (503) 988-6887 ext. 238.
Why do you require my email address?
Your email address is required so we can send you a proper acknowledgment of your gift. Details of your donation are found on this email, which you can print or save for tax purposes.
Why do you require a donation amount of $5?
Like any other online credit card processing system, we are charged by credit card companies. We don’t want donors’ well-intended gift to be offset by processing fees.