Is my personal information secure and private?
Impact NW does not sell or share personal information with third parties for marketing/promotional purposes. Your personal information is kept confidential and is not disclosed to any outside organizations, except as required by law or with your explicit consent. Sensitive information submitted to Impact NW is protected both online and offline.
Is my credit card information secure?
Impact NW takes every precaution to protect our donors’ information. When donors submit sensitive information via the website, your information is protected both online and offline. We use high grade encryption and the https security protocol to communicate with your browser software. This method is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Companies we work with to process credit card transactions also use high grade encryption and security protocols. We are committed to the protection and privacy of all of our donors, and it is the policy of Impact NW to continually enhance our fraud protection systems and our other processes to fight identity theft.
My donation was denied. Why?
If your donation failed after completing the transaction, it is likely that information provided, such as the credit card identification number did not match exactly with what is on file at your bank.
Can I cancel a donation?
You may need to cancel a donation. Here’s how: Please contact Barbara Robertson at brobertson@impactnw.org (503) 988-6887 ext. 238. For quickest assistance, please have the details of your transaction ready when you contact us.
Can I select which program I’d like my donation to support?
Yes. If you are interested in supporting a specific program, such as our services for seniors, please enter the name or a description of that program in the field marked “Item.” If you’d like to learn more about our range of services, please contact Barbara Robertson, at brobertson@impactnw.org or (503) 988-6887 ext. 238.
Why do you require my email address?
Your email address is required so we can send you a proper acknowledgment of your gift. Details of your donation are found on this email, which you can print or save for tax purposes.
Why do you require a donation amount of $5?
Like any other online credit card processing system, we are charged by credit card companies. We don’t want donors’ well-intended gift to be offset by processing fees.