Impact NW Energy Assistance can help you with NW Natural bills so you don’t have to turn off your service this summer!

We have NW Natural Gas walk-in days on Mondays through Thursdays from 9:00am until 3:00pm at 10055 E Burnside Street. Clients needing assistance with NW Natural can also call the line (503) 721-1740 when the line is open.

Please bring these required documents (can be copies):

  1. Proof of income from the last 30 days in the household. If you receive social security as income, please bring the 2016 award letter. If you do not have the 2016 letter, please bring the 2015 award letter AND the letter from 2016 that states you did not receive an increase for this year. If you receive pensions, please have your bank statement or pension statement dated no earlier than July 2015.
  2. Social security cards for everyone in the household and IDs for those 18 and over.
  3. Your NW Natural bill.

If you have questions, please contact us at (503) 721-1740, or come by Monday through Thursday from 9:00am until 3:00pm.

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