Keeping the lights on and water running are things many of us take for granted, but for thousands of local families, utilities are a luxury they are unable to afford

Through Impact NW’s Energy Assistance program, nearly 6,000 households a year receive the help they need for electric, gas, oil, water and sewer utility bills.


Impact NW works with families to make sure they are able to pay their bills during difficult financial times, while connecting them with resources that help them transition out of poverty into self-sufficiency. We provide information and referrals in multiple languages and connect families with social services throughout the community, such as Supplemental Nutrition Assistance Program (SNAP) benefits or Impact NW’s transitional housing.


What Do You Need Help With?Options for Assistance:
Electricity (PGE or PPL), Oil, Propane, Wood, PelletsThe ONLY way to get assistance from Impact NW with any utility is to call the trilingual (English, Russian, Spanish) Energy Assistance line (503) 294-7444 and leave a voicemail when the line is open. There are no exceptions to this rule. The line is open every day Tuesday at 9:30am (during the winter months) but you can call the line at any time to hear when it will next be open. 211 can refer you to other agencies in Multnomah County offering Energy Assistance, if you do not make it through on our phone line.
Disconnected UtilityOur rules have changed; we are no longer able to give priority to those with disconnected utilities. Everyone must call the phone line when it is open.
(503) 294-7444
Natural Gas Bill (NW Natural)We have NW Natural Gas walk in days on Mondays from 8:30am until we reach capacity for the day at 10055 E Burnside St. Clients needing assistance with NWN can also call the line (503) 294-7444 when the line is open.
Water/Sewer BillIf you have City of Portland Water/Sewer you can apply for the discount program by contacting Madge Donahue at (503) 721-1740 or by walking in to the Dancing Tree office at 10055 E. Burnside St. Monday – Thursday 9:00am to 6:00pm.